Privacy Policy

AusRock Quarries is committed to protecting the privacy of its customers, suppliers, employees and website visitors. This policy explains how we collect, use and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About us

AusRock Quarries is an Australian owned and operated family business based in the Central West of New South Wales. We operate two quarries near Parkes, NSW — Wyatts Lane Quarry and Ezy Lime — supplying construction aggregates, agricultural lime, road base, drainage materials and decorative rock to construction and agricultural clients across the region.

2. What personal information we collect

We may collect the following types of personal information:

Name, job title and business name
Contact details including postal address, phone number and email address
Delivery addresses and site access information
Order history, invoicing and payment records
Communications you send us by phone, email or through our website contact form
Information required for WHS purposes when contractors or visitors enter our sites
Technical data when you visit our website (e.g. IP address, browser type, pages visited)

We only collect information that is reasonably necessary for our business functions.

3. How we collect personal information

We collect personal information directly from you when you:

Place an order or request a quote
Contact us by phone or email
Submit an enquiry through our website
Attend or deliver to one of our quarry sites
Enter into a supply or service contract with us

In some cases we may receive information about you from third parties such as freight providers or industry bodies. Where this occurs we will handle it in accordance with this policy.

4. Why we collect and use personal information

We use personal information to:

Process and fulfil orders, deliveries and quotations
Issue invoices and manage accounts
Communicate with customers, suppliers and contractors
Manage workplace health and safety obligations on our sites
Meet our legal and regulatory obligations
Improve our products, services and website
Respond to enquiries and complaints

We will not use your information for any purpose that is unrelated to why it was collected without first seeking your consent.

5. Disclosure of personal information

We do not sell, rent or trade personal information. We may share information with:

Freight and logistics partners for the purpose of delivering orders
Accounting and IT service providers who assist us in running our business
Government or regulatory authorities where required by law

Any third parties we engage are required to handle personal information in a manner consistent with the Australian Privacy Principles.

6. Overseas disclosure

AusRock Quarries is an Australian business and we primarily store and process data within Australia. Some third-party software tools we use (such as cloud-based accounting or communication platforms) may store data on servers located overseas. Where this occurs, we take reasonable steps to ensure those providers maintain appropriate privacy and security standards.

7. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:

Password-protected computer systems and business software
Secure physical filing of paper records where applicable
Limiting access to personal information to staff who need it to perform their role

When personal information is no longer needed for any purpose permitted by this policy, we will take reasonable steps to destroy or de-identify it.

8. Cookies and website analytics

Our website may use cookies and analytics tools (such as Google Analytics) to help us understand how visitors use the site. This data is collected in aggregate and is not used to identify individual users. You can disable cookies through your browser settings; however, some parts of the site may not function correctly as a result.

9. Your rights — access and correction

You have the right to request access to the personal information we hold about you and to ask us to correct any information that is inaccurate, incomplete or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act.

In some circumstances we may decline access where permitted by law (for example, where providing access would be unlawful or unreasonably impact the privacy of another person). If we decline, we will explain why in writing.

10. Complaints

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us in the first instance. We will investigate and respond to your complaint within 30 days.

If you are not satisfied with our response you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

11. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on our website and the effective date at the top of this page will be updated accordingly.

12. Contact us

For any privacy-related enquiries, requests or complaints, please contact us:

Business: AusRock Quarries

Address: 100 Wyatts Lane, Goonumbla NSW 2870

Posta: lPO Box 54, Cudal NSW 2864

Phone: 0401 842 426

Email: office@ausrockquarries.com

Hours: Monday – Friday, 7am – 4:30pm